Frequently Asked Questions
Everything you need to know about your Jockey shopping experience.
How do I find the right size for my Jockey products?
We provide a comprehensive size chart on every product page. Since comfort is our priority, we recommend measuring your waist and chest to match our specific fit guidelines for innerwear, loungewear, and activewear.
What is your return policy for innerwear?
For hygiene reasons, we do not accept returns on innerwear such as briefs, trunks, and panties once the original packaging has been opened. However, other apparel items like t-shirts and track pants can be returned within 30 days if they are in original condition with tags attached.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days. Once your order has been dispatched, you will receive a tracking link via email and SMS to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), Net Banking, popular UPI apps, and Cash on Delivery (COD) in select locations.
How should I care for my Jockey garments to ensure they last?
To maintain product quality, we recommend machine washing in cold water with similar colors and avoiding the use of bleach. Tumble dry on low heat or air dry to prevent shrinkage and maintain fabric elasticity.
Can I cancel or modify my order after it has been placed?
Orders can be cancelled through the 'My Orders' section of our website as long as they have not yet been processed for shipping. Once an order is in the shipping stage, it cannot be modified.